f you have forgotten your username, please contact us via 0330 088 3135 or email@example.com
If you have forgotten your password click the forgot password link on the MY ACCOUNT login page.
For UK orders over £25, there is no postage charge. For UK orders under £25, there will be a £2.50 postage charge.
For international orders, once through to checkout with your products, you will see the different postage options available. For more information, contact us via 0330 088 3135 or firstname.lastname@example.org Please note that there may be an additional postage fee if your order is over 2 kg in weight.
We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.
Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If you have not received your order after 7 working days, please contact us via 0330 088 3135 or email@example.com
Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.
We do ship internationally to the countries listed on the registration form.
Please contact us via 0330 088 3135 or firstname.lastname@example.org to check that we can ship to your shipping destination.
Please firstly check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via 0330 088 3135 or email@example.com
If you have not received your order to your UK address within 7 working days, please contact us via 0330 088 3135 or firstname.lastname@example.org
If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. There will be a notification on your invoice if a product is on back order.
Most products will be back in stock within 3-4 days unless the product is long term out of stock with our manufacturer or coming from overseas.
We aim to fulfil all back orders within 2 weeks otherwise a refund will be issued.
Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request to the following address:
We will then issue you with a refund.
Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you contact us via 0330 088 3135 we can place a new order for you over the phone and you will not be charged additional postage.
if you wish to cancel a particular product, please contact us immediately so that we can issue you with a refund before your order leaves us – please contact us via 0330 088 3135 or email@example.com